Clintoncards Reviews

Bolton branch- My daughter and I were in the shop a few days ago, and the lady behind the cash till kept watching us like a hawk as we were looking around the shop. Was very uncomfortable and absolutely unnecessary to be watched like that! We are from a minority ethnic background, so I can't help but think that this lady's approach to treat so suspiciously had something to do with our race, and her own racial prejudice or stereotypes that she may have about people of certain races/nationalities. But I can absolutely confirm that the way she kept watching our every move as we were looking around the shop was very unnecessary and wrong. And the look of surprise she had when we brought our items to the till to pay for them. All visible ethnic minority customers pay close attention to how the shop assistants here behave towards you when you go in! I have a strong feeling we are not the only BAME customers she has done this to!

I visited Clinton Cards in the Washington Glarreies to buy a Wedding Anniversary Card, after the purchase the staff member would I likev to buy a pen support Breast Cancer, Prostate Cancer and another condition requiring support.

I paid £2.50 for the Prostrate Cancer Pen, when I got home and went to use the pen there was no reference to Prostate Cancer or any other support organisatio, it was an ordinary Liquid Gel Pen.

This is fundamentally wrong and one wonders how much money from the pen sales goes to the respective organisations and how much goes into the pockets of the Clinton Directors.

Jeff Redmayne

A big thank you to the young lady with the infectious laugh at the white rose store for going above and beyond to sort a problem that originated from the York store where we received the wrong figurine in the box when we opened it.
She sorted it and rang me back within 5 mins.
York didn't answer the phone!!
Please pass this on to the white rose staff.

I was in Clinton’s card shop in coney street York ,a very rude assistant told me I couldn’t look through the box of xmas cards because I might contaminate them , as people were looking at all sorts of cards then putting them back I can’t see what the difference is , I definitely won’t be going in the shop again .

The shops are great, the website is awful! Bugs when moving to checkout which makes it impossible to buy via an account, tracking links have no useful info and clunky performance. I've emailed a number of times with these bugs and nothing fixed in the past year. This must be losing them a measurable amount of business! I often end up shopping elsewhere as a result.

Went into the Bolton branch today. Terrible service. The two staff were chatting to each other. When I went to the counter to pay, the woman behind the counter didn't make eye contact or speak. Apart from to the other member of staff. It was only when the other member of staff came around the counter, I realised she was going to serve me. Again no eye contact or conversation. The only time she spoke to me and not the other staff member was when she told me the price (no please or thank you) and asked if I wanted to buy a pen for charity. Awful, rude service and very expensive cards

I had an issue with the next day delivery but I contacted customer service and they were so helpful and polite. The lady I dealt with was called Lauren and she is a credit to the customer service team! Very efficient with replies over email and so understanding. I have worked in retail a long time and all you hear is negative reviews, but customer service from people such as Lauren is worth it’s weight in gold, to hold onto customers and keep them returning again and again. Excellent service and beautiful cards. Highly recommend.

Clinton Shops are brilliant ... their WEBSITE IS USELESS ... COMPLETELY - there is never anything I want on there and it always takes ages to navigate - I know there cannot be everything on there as in the Shops but even so it is appalling - their shops are the only way to go!!

They still appear to have an online shop, but seems not to be accepting orders. Spent some time selecting 11 cards, put in payment details and nothing happens. No customer service working at all, either email or phone. Have they gone out of business?

Good quality cards but more expensive , I have to say I was quite disappointed to see that so many of the cards were all made in China would be nice to see more national made products in the store , really hope this company to survive as they do have a very good quality and standard of product and I think the High Street need this kind of shop in the High Street. I’m more than willing to help support them but would like to see more national made products being sold

Appalling service. Put a £30 order in on 3rd December, paid for premium service and still have not received it. Customers Services don't respond to emails. No-one answers the phone. How dare their Managing Director complain about supermarkets selling cards in lockdown. I would suggest he needs to get his own house in order!!!

i have been reading all reviews lot more bad than good my order over week late than the two days it should have been think i got the problem clintons are useing DHL for deliverys i have been gettings text for last three days saying item on way and every day item stilldont come it is only two christmas cards which now is to late to send anyway and no help from clintons like said in reviews they dont get back to you but boy they are quick to take your money could have gone out and got them quicker and cheaper or clintons could have posted them cheaper and quicker servive very bad all round i say

I placed an order online on 1st December. Received an email confirmation stating delivery would take up to 7 working days to arrive.
Still waiting for the delivery. I have sent an email chaser to customer service. No response.
Wouldn't recommend using their online ordering service.

We placed an order placed on 1st December 2020 we were overcharged on site, we were then advised delivery would be on 8th December, both by text and email.

Order failed to be delivered on that day, order finally arrived on 10th December.

No reply to my email to Clintons regarding the overcharge for the order or the delay, This was the first and last time I have used Clintons on-line.

Would not recommend

Bluewater is staffed by the rudest and most unprofessional lady I have ever met. Arrived at 10.20 to have two balloons (bought form the same store 3 days prior) inflated. Was told to come back in 40 minutes because they don’t have enough staff to inflate balloons until 11. Arrived back at 11.05 to be told to leave the balloons, go shopping elsewhere and come back in 30 minutes. Wouldn’t have minded they wait so much had the blonde lady in the store not been so rude.